March 25, 2023

Facebook, Instagram, WhatsApp Down Worldwide After DNS Records Disappear; Employees Badges Reportedly Not Working

Update (1507ET):   Facebook appears to have more than DNS issues, as NYT’ s Sheera Frenkel reports: “ Had been just on phone along with someone who works for WIKIPEDIA who described employees not able to enter buildings this morning to begin to evaluate extent of outage because their badges weren’ t working to access doors. ”   Was just on phone with somebody who works […]#@@#@!!

Update (1507ET):   Facebook appears to have more than DNS issues, as NYT’s Sheera Frenkel reports:

“ Was simply on phone with someone that works for FB who also described employees unable to enter buildings this morning to begin to judge extent of outage since their badges weren’t trying to access doors. ”  

This may suggest Facebook’s  internal systems are straight down. DNS issues that affect the web site don’t hinder employees from entering buildings.  

* * * 

Update (1448ET):   It’s been several hours, and Facebook, Instagram, Whatsapp, plus Facebook Messenger, are still straight down. According to internet researchers, Facebook appears to be dealing with a Domain Name System (DNS) issue.  

Internet security researcher  Brian Krebs tweeted :

Confirmed: The DNS records that tell systems how to find Facebook. com or even Instagram. com got withdrawn this morning from the global routing tables. Can you imagine operating at FB right now, when your email no longer works & all your internal FB-based tools fail?

To be more accurate (and Geek Factor 5) the BGP routes serving Facebook’s authoritative DNS were withdrawn, rendering all Fb domains inaccessible. That’s for each @DougMadory, who knows a few things about BGP/DNS.

Searching for Facebook’s DNS records comes up empty-handed.  

NBC News’  Kevin Collier called the DNS issues at Facebook “ really bad. ”  

There’s even a ripple impact across the internet.  

In the meantime, everyone on Twitter…

* * * 

Downdector reports that Facebook, Instagram, Whatsapp, and Facebook Messenger are encountering issues and /or black outs worldwide. The outage arrives just before a Facebook whistleblower is set to testify just before Congress on Tuesday.  

Users began to document issues with the social media platform around 1120 ET.  

Facebook users review the website won’t load by having an error message that reads:  

“ Sorry, some thing went wrong. We’re working on it and we’ll have it fixed as soon as we can. ”

Facebook spokesperson Andy Stone acknowledged on Twitter that “ some people are having trouble accessing our apps and products. ”

The particular timing of the widespread outages comes as a Facebook whistleblower will be testifying before Congress on Tuesday. The  whistleblower appeared   on “ 60 Minutes” Sunday, detailing the tech company’s mission to put income before doing “ that which was good for the public, ” which includes clamping down on hate conversation.

Shares of the tech company slid 6% by early afternoon, tumbling not just on the whistleblower but also the global outage.  

Facebook users took to Tweets to complain about the black outs:

… plus there’s this:  

Twitter consumer Chad Loder tweeted: “ someone nuked the DNS A and AAA information for Facebook, Instagram, and WhatsApp. ”  

Twitter CEO Jack port Dorsey responds   to  Loder’s tweet and asks “ how much? ”  

Let the conspiracy theory theorists run wild with today’s events:  

“ Facebook is down because it was trending for a whistleblower testifying before congress nowadays. Now they are trending for being down. Clever PR stunt, ”   stated one Twitter user .  

On the bright side, with a broad part of social media systems down today, maybe individuals will get back to work and boost global productivity since the outage is broad.  

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